Job Description
Agency Account Manager/Project Manager
FOR PURPOSE-LED BRANDS AND ORGANIZATIONS.
Job Description
Agency Account Manager/Project Manager
FOR PURPOSE-LED BRANDS AND ORGANIZATIONS.
Our purpose-led content marketing agency is looking for a personable, uber-efficient, and experienced Account Manager / Project Manager to help guide and manage 3-4 client projects on a remote, part-time (15-25 hours/week) basis. The right person must have PM and/or AM experience in an agency, and ideally a solid understanding of content marketing.
🥇 Part-time: This role would require support for 2-3 projects at roughly 10-20 hours per week
🕑 Flexible: We’ll determine the hours that make the most sense for you and the project team.
👨🏾💻 Remote: We’re based in Vancouver but we’re remote and flex-time.
🤑 Growth Opps: In-house mentorship and training.
😎 Killer team: Work with sharp, savvy, warm, diverse, and kind people.
The Role
The AM/PM role contributes enormously to the optimal functioning of our agency, and client and internal projects.
In this role, you provide leadership and vital support to ensure that assigned client projects run smoothly at a premium level of service and content quality. You have phenomenal communication skills (written as well as interpersonal) and are known to be a diplomat, managing sometimes-tricky client relationships with grace—while getting results.
The AM/PM role contributes enormously to the optimal functioning of our agency, and client and internal projects.
Putting on your PM hat, you’ll also assist us with project budgeting and resourcing, working alongside other project managers under our Director of Operations, to ensure that agency communications and account / project management is exceptional—for the benefit of our team as well as our clients.
You yourself have top-notch organizational, communication, and leadership skills and you enjoy coming up with solutions to complex project challenges, always ensuring that our projects are delivered to our high standards of quality, and are delivered on time. You have, or will quickly develop, a deep understanding of content marketing / inbound marketing processes, tactics, and practices as well as the client’s business, branding, content, and marketing needs.
The Particulars
- Customer relationship management
- Ensure that projects run smoothly, effectively, on time, on budget, and at a premium level of quality
- Forecasting and managing project hours using Harvest and Float
- Leading client meetings and managing communications: communicating insights from reporting and analysis, gathering insights on future content needs
- Management of client communications using Google Drive, Slack and email (client preference)
- Setup of project timelines and meeting structure
- Completion of project workback (waterfall) for assigned projects
- Involvement in strategic development process (understanding and eventually contributing to core content/social strategy)
- Documentation and management of all project tasks in Asana
- Manage multiple projects, timelines, and deliverables
- Oversight of all project documentation
- Participation in weekly agency meetings to evaluate and report on project health, including reporting on your own assigned projects, alerting the team to any issues that may arise, along with particular successes
- Participation in our PM Council to ensure that the agency is working efficiently and effectively
- Contributing to optimal functioning of processes and systems (such as contributing to after action reviews, project budgets, resourcing new projects)
- Contributing to SOP documentation
- Support with project estimation, budgets, templates & process
- Support Forge & Spark in achieving and maintaining its BCorp commitment to social impact, environmental sustainability, and equality
Who we are...
About Forge & Spark
Our Clients
Our Values
Are you qualified for, and interested in this role?
If so, please reach out and send your CV with at least one reference contact.
Thank you! 🙏